Delivery
We currently deliver throughout the EU. Orders are shipped from our warehouse in Austria. Delivery is handled by various partners of Austrian Post (DHL or Colis Privé handles deliveries to France). You can find an overview of delivery and return costs in the table below.
| Country | Delivery | Delivery |
Return |
| France | free above 75 € order value | otherwise 5 € | free |
| Austria | free above 75 € order value | otherwise 3 € | free |
| Germany | free above 75 € order value | otherwise 5 € | free |
| Rest EU (with exceptions*) | free above 75 € order value | otherwise 10 € | chargeable |
|
Spain** |
free above 75€ order value | otherwise 10 € | chargeable |
| *Malta, Cyprus, Denmark, Greece, Ireland | free above 150 € order value | otherwise 20 € | chargeable |
** No es posible realizar envíos a Canarias, Ceuta o Melilla.
We do not currently offer shipping to other countries, but if you have any questions, please contact us at service@wohunderwear.com.
Returns
You can return an item within 30 days of receiving your delivery.
You can find detailed return instructions HERE.
PLEASE NOTE THAT WE DO NOT OFFER EXCHANGES, ONLY REFUNDS FOR RETURNED ITEMS.
Right to cancellation
You may cancel your contractual agreement within 14 days in text form (e.g. letter, fax, email) without giving any reason or also by returning the item if the item had been sent to you before the deadline. The time limit begins upon receipt of this information in text form, but not before your receipt of the goods as a customer or recipient. Exceptions include goods which were made to customer specifications or which were clearly tailored to the personal needs of the customer, or which were not supplied by us or were procured for the customer and did not come from our stock range. The timely dispatch of the cancellation or the item satisfies the right of cancellation. The cancellation must be sent to:
HUBER DIGITAL GmbH
Exerzierplatz1
6841 Mäder
Email : service@wohunderwear.com
Tel. : +33 4 91 05 65 05
In the event of effective cancellation, the mutually received benefits shall be returned and any benefits already realised (e.g. interest) shall be released. As the customer, if you cannot return the received goods in whole or in part, or only in deteriorated condition, you must compensate us with a value replacement to this extent. In terms of the deterioration of an item, the value replacement should be paid only to the extent that the deterioration is due to the handling of the item which goes beyond the verification of properties and functionality (such as testing the goods and trying them out as is possible and customary within a retail outlet). In case of a cancellation, we are entitled to charge you freight, postage and handling fees. Obligations to reimburse payments must be fulfilled within 30 days. For you, the deadline begins with the dispatch of your statement of cancellation or the item, for us with its reception.
We ask that you use the available return label for the return and to send the item back to us in the original box. Neither the use of the return label, nor the return in the original box is a mandatory requirement for the effective exercise of your cancellation right.
Storage of the contractual text
Your order and the order data you have entered will be stored by us. As soon as we have received your order, we will send you an order confirmation with all the details to the e-mail address you have provided. You can view, save and print out our general terms and conditions at any time via a link on our website.
